14.10.2020

How Good Is Your Communication With Your Employees?

Mediator, Employment Law Solicitor, Dispute Resolution Adviser, HR Consultant

Too many employers think that, if they say something, then it has to happen. Outside of work, we would call this a dictatorship. Most of us would recognise that it is unfair, harsh and extreme. It’s a lot like the old way of parenting where children were ‘seen and not heard’. They were expected to do what they were told without question, and their views counted for nothing.

The most successful modern businesses work on the basis that they are a co-operative. Business owners need their staff to do their job well and with enthusiasm. And employees expect to have a voice and to be heard.

I work for a particularly excellent employer. One that prides itself for being collaborative, inclusive and forward thinking. Yet, on occasion, has been known to say to an employee “Because I say so” or “We’ll see…” both phrases I came to detest as a kid.

Why is this seen to be acceptable in business when it would not be with any other ‘adult’ relationship?

… and then, to top it all, the business owner will often complain that his staff are being childish. I wonder why?

Businesses are run by, and filled with, adults. Granted some do behave like children from time to time. But treating them as such does not help to move things forward. Appealing to an employee’s ‘better/adult’ nature is much more constructive for them and for the employer. It puts the relationship back where it belongs in the adult world. Here decisions can have serious consequences (such as you losing a job, or being taken to a tribunal). It is where opinions, viewpoints and preferences are seriously listened to before decisions are taken.

How well is your company communication with its employees?

HR
Employee Engagement
communication

Kim Nicol

Mediator, Employment Law Solicitor, Dispute Resolution Adviser, HR Consultant

I am a qualified employment law solicitor with over 25 years' experience working for the most part with employers. All businesses are vulnerable to tribunal claims from employees. My firm…